Before You Visit
Before you come for an appointment, it’s a good idea to do the following things:
If your pet has been seen by another veterinarian, obtain a copy of your pet’s medical records. The easiest way to do this is to call your previous veterinary hospital and ask to have your pet’s medical records faxed to us. Please try to do this several days prior to your appointment. Our fax number is 212-501-9614.
Make notes concerning the environment, diet, and general condition of your pet. We will ask you to fill out a detailed history form! The patient history forms are available online for you to review and fill out prior to your visit.
Make sure you know how to get to our hospital.
Contact us to find out if you should bring a fresh stool or dropping sample from your pet. We will generally recommend a fecal exam for any pet that has never been checked for intestinal parasites or is having abnormal stool. If a fresh sample cannot be collected within an hour of your appointment, you can place a sample in a sealed plastic container and refrigerate it for up to 24 hours.
All veterinary examinations are available by appointment only. Call the office to schedule one: (212) 501-8750
During your visit, our doctors will examine your pet and make sound recommendations for their health. You will always be given a written treatment plan and cost estimate for our recommendations. It is our way to ensure that you are aware and agree to the care we want to provide for your pet.
If you are bring a bird to us for the first time, please read this pdf article What should you expect at your first/annual wellness exam with your bird?
Because we are the only veterinary hospital in all of New York City that specializes in exotic pets, we often have a solidly booked appointment schedule and when people do not show up or are late, it makes it very difficult for us to maximize the amount of animals we can help. We have instituted the following policies in order to make the experience here better for those of you who arrive on time and don’t make last minute changes.
We require a phone call the day prior to a scheduled appointment to cancel or change an appointment. Messages left on our voice mail after hours are not acceptable. If we do not speak with you to cancel or change an appointment a day in advance, you will be charged a $50 missed appointment fee.
Clients who run more than 15 minutes late for a scheduled appointment have missed that appointment. Please understand that it is impossible for us to help your pet without at least the 30 minutes we allocate for our appointments. If you miss your appointment but would still like to be seen, there are 3 options.
You can reschedule for another day, understanding that you will have to pay the $50 missed appointment fee.
You can elect to be worked in as an urgent. This means that we will be making other scheduled appointments potentially wait, and/or postpone scheduled procedures in order to accommodate you, and there is an additional $65 fee for this convenience.
If there is an open slot to move you to a later appointment that day, you may wait for that slot- or come back for it- being assessed a $25 late fee.
If you have any questions about your visit, please call us and we will be happy to answer any questions you may have.